Frequently Asked Questions

Sab kuch jo aap ko RJ's Pret se order karne ke liye jaanna chahiye — sizing, delivery, payment aur exchange. Agar aap ka sawal yahan na ho to WhatsApp ya Instagram par message karein, hamari team khushi se madad karegi.

Delivery

Pakistan mein delivery kitne din mein hoti hai?

Pakistan bhar mein delivery bilkul free hai. Koi bhi piece pehle se sila hua nahi hota — jahan cloth pehle se stock mein hai, wahan aap ke size par silai ke baad 3 se 7 working days mein dispatch hota hai; formal aur heavy handwork wale pieces 4 se 8 haftay lete hain.

Kya jaldi delivery ka option hai?

Ji haan — paid expedited delivery available hai. Checkout par address dalne ke baad us ka exact kharcha aap ko dikha diya jata hai, payment se pehle. Standard delivery free hi rehti hai.

Kya aap Pakistan se bahar bhejte hain?

Ji haan. Hamari UK aur international customers ke liye rjspret.com hai, jahan prices GBP mein hain. Hum India samet duniya bhar bhejte hain.

Order track kaise karun?

Parcel dispatch hotay hi aap ko tracking email mil jati hai. Aap hamein apna order number bhi bhej sakti hain, hum status check kar deinge.

Payment

Payment ke kya tareeqay hain?

rjspret.pk par hum EasyPaisa aur JazzCash accept karte hain. Tamam payments mehfooz hain.

Kya Cash on Delivery available hai?

Muazrat — Cash on Delivery available nahi hai. Aap EasyPaisa ya JazzCash se aasani se payment kar sakti hain.

Prices kis currency mein hain?

rjspret.pk par tamam prices PKR mein hain. Hamare do stores alag alag priced hain — rjspret.com GBP mein hai. Baraye meherbani us store se order karein jo aap ke liye munasib ho.

Kya price kam ho sakti hai?

Hamari prices fixed hoti hain. Jab bhi koi promotion ya sale hoti hai, wo hamesha openly advertise ki jati hai — to aap kabhi miss nahi karengi.

Size aur Custom Tailoring

Kaun se sizes available hain?

Hamare ready-stock pieces XS, S, M, L aur XL mein aate hain. Poori measurements hamare Size Guide par hain. 2XL ya 3XL stock size ke tor par nahi hote — us ke liye Custom Tailoring behtareen option hai.

Kya aap custom stitching karte hain?

Ji haan — zyada tar designs par Custom Tailoring available hai. Apni measurements bhej dein (bust, waist, hips, shirt length, trouser length aur sleeve length) aur aap ke naap ke mutabiq silai ho jayegi. Production mein takreeban 3-4 haftay lagte hain.

Kya main apna fabric bhej sakti hoon?

Ji haan, hum aap ke apne fabric se bhi stitching kar sakte hain. Details ke liye hamari team ko message karein.

Kya design mein tabdeeli ho sakti hai?

Ji haan — changes aur alterations mumkin hain, jaise kameez ki length, trouser ya plazzo, ya dupatta. Bas hamein bata dein aap kya chahti hain aur team confirm kar degi.

Products

Kaun se fabrics use hote hain?

Hum organza, raw silk, chiffon, net, tissue, jacquard, banarsi, cotton silk, khaddar aur lawn jaise premium fabrics mein kaam karte hain. Har product page par us piece ka fabric likha hota hai.

Kya aap bridal outfits banate hain?

Ji haan — dupatta ke sath mukammal bridal sets available hain. Apni occasion, colours aur timeline bata dein, hum madad kar deinge.

Exchange

Agar dress fit na aaye to kya hoga?

Ready-made pieces par aam tor par usi dress ka doosra size exchange kiya ja sakta hai — agar wo unworn ho, tags lagay hoon aur delivery ke 14 din ke andar ho. Made-to-order aur custom-stitched pieces exchange ya refund nahi hotay, illa ke un mein koi kharabi ho — us soorat mein hum usay theek karte hain. Apna order number bhej dein, hamari team aap ke order par kya mumkin hai wo confirm kar degi.

Sale items ka kya?

Sale ya discounted pieces hamari exchange policy mein shamil nahi hotay. Phir bhi hamari team har case ko alag se dekhti hai — apna order number bhej dein.

Agar cheez kharab ya ghalat pohnche to?

Hamein foran bata dein — photos aur order number ke sath care@rjspret.com par email ya WhatsApp +92-300-8591434 par. Kharabi ki soorat mein hum hamesha usay theek karte hain: pehle replacement, aur agar replacement mumkin na ho to refund.

Return kahan bhejun?

Baraye meherbani confirmation se pehle parcel na bhejein. Pehle hamein order number aur photos ke sath rabta karein — hamari team review kar ke aap ko sahi address bhej degi.

RJ's Pret ke baare mein

Kya aap ka showroom hai jahan main aa sakti hoon?

Hum ek online boutique hain, is liye walk-in showroom nahi hai. Hamara design studio, production unit aur warehouse PWD, O-9, Islamabad mein hai, aur Derby, UK mein bhi warehouse hai. Tamam orders rjspret.pk ya rjspret.com se hote hain.

Aap se rabta kaise karein?

WhatsApp +92-300-8591434 par ya Instagram @rjszoneofficial par message karein. Email: care@rjspret.com